Monitor and Protect - IT SupportOur most popular Business IT Support Package

Our Monitor and Protect Business IT Support Package is our most popular managed IT support solution. Designed for small to medium‑sized businesses, it provides a cost‑effective way to protect your systems, data, and day‑to‑day workflow.

The package includes added value features such as enterprise‑grade anti‑virus protection for all Windows workstations and servers, along with a secondary real‑time cloud backup, helping safeguard your business against cyber threats, data loss, and downtime.

Proactive 24/7 Monitoring and Priority Response

With 24/7 system monitoring, you can be confident that potential issues are detected early and incidents are responded to as a priority. Our proactive approach helps minimise disruption and keeps your business running smoothly.

Unlimited Remote IT Support for Your Team

Your staff can contact us by phone or email as often as needed during normal business hours. We always provide remote IT support as the first response, reducing downtime and resolving issues quickly. On‑site visits are only arranged when absolutely necessary, with your approval—helping to keep additional costs to a minimum.

Dedicated Support and Account Management

You’ll be assigned a dedicated Support Engineer who understands your IT environment inside and out. They’re available to discuss current requirements, future plans, and provide consultancy on specialist software, hardware, or training needs—becoming a familiar and trusted point of contact for your team.

Alongside this, your Account Manager is available to support you with non‑technical matters, ensuring clear communication and a smooth working relationship at all times.

What’s Included in Our Monitor and Protect IT Support Package

  • Comprehensive IT support contract with a defined Service Level Agreement (SLA)
  • Enterprise‑grade anti‑virus software included for supported systems
  • Fully licensed remote access and 24/7 monitoring software
  • Real‑time cloud backup, provided as a secondary layer of data protection
  • Unlimited telephone and email IT support for employees*
  • Unlimited remote desktop support for fast issue resolution*
  • Assigned primary Support Engineer who knows your IT environment
  • 24/7 priority response for critical incidents

*Support provided during normal working hours. Fair usage policy applies. Training is excluded. Full terms available upon request.

Monitor and Protect - Peace of Mind Business IT Support for your Small to Medium sized Business
A monthly managed IT support package provides the expertise of a full IT team without the cost of employing staff in‑house, saving on recruitment, training, and wages while expanding the support and knowledge available to your business.
Monitor and Protect IT Support Package infographic
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Use our Contact Page to get in touch with us at Assist Business IT Ltd. our friendly team will be happy to answer any questions.

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